Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.2/5 773 reviews

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Novotel Leuven Centrum - Image 1
Novotel Leuven Centrum - Image 2
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Vuurkruisenlaan 4, 3000 LEUVEN, Belgium

Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Telephone
Fax +32 16 21 32 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  773 reviews

TripAdvisor Rating  4.0/5  883 reviews

Pleasant experience

Customer review rating 4.5/5

Sara C. Solo - Confirmed reviews ALL

Room is good, location is good, the staff is willing to give me help.

Super!

Customer review rating 5.0/5

Nina Families - Confirmed reviews ALL

Wonderful hotel, good location, friendly staff. Thanks a lot!

Otis Redding sang “at times we all get weary”

Customer review rating 3.5/5

Ted R. Business - Confirmed reviews ALL

Reliable accommodation when travelling on business. Accor is my first choice and sometimes the hotel is in the later stage of its cycle. That sums this one up. A refresh will be just around the corner I am sure.

Overall good experience

Customer review rating 4.5/5

Jakob Solo - Confirmed reviews ALL

Been to this particular hotel many time, always friendly and helpful staff. Always willing to accommodate special requests. Only minus I have is the restaurant can be a bit slow - The bar however always provides great service.

Dear Jakob, Thank you for taking the time to review your stay. It is heartwarming to hear that your visits to our hotel have consistently been met with the friendliness and helpfulness of our staff. We take great pride in catering to our guests' needs the best way we can. We regret to hear that our restaurant service did not match your pace on this occasion. Please be assured that we strive for excellence in all our services and your feedback offers us an invaluable perspective. It is delightful to learn that the bar service, especially the warm reception from our Italian speaking bartender, has left a positive impression on you. Our Gourmet Bar remains dedicated to offering an inviting atmosphere for both dining and socialising. We hope to welcome you back soon! Best regards, Inge Staes, General Manager

Booking Process Complicated

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

I was greeted by a rather abrupt receptionist. And I was checked out by another rather abrupt receptionist So I fear that there is a problem with customer service training. I travel every week and stay in Hotels all over the world, I know when a person is being abrupt and it seems that the staff do not want to serve customers!!! On the contrary the Bar staff were excellent and could not do enough. Finally I observed twice employees smoking outside the main reception in groups - they are obvious close as a group but do not appear to have customer satisfaction in thier mind. I could not recommend this hotel to colleagues due to staff attitudes - not easy to fix and I fear that it might be a management issue and if this is just sent to the management then they will not do anything about it. Please accept this feedback as a way to improve. Good Luck You do not need to publicise this note

Dear Guest, Thank you for reviewing your recent experience. We're delighted to hear that our bar staff made a positive impression and were able to provide you with excellent service. We take pride in their dedication and will certainly pass on your compliments. However, we regret to learn that the interactions with our reception team did not meet your expectations. While we cannot change the past, we do take your observations seriously. We always strive to provide a welcoming atmosphere, and it's disheartening when we fall short. We would like to assure you that our team receives regular training, aimed at ensuring all our guests feel valued and supported throughout their stay. Your comments will be discussed internally as part of our ongoing efforts to enhance our guest experience. We are also pleased to note that the cleanliness of our facilities met your expectations. We are committed to maintaining a high standard of cleanliness and hygiene for the comfort and safety of our guests. We hope to welcome you back. All the best. Inge Staes, General Manager

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Other web-users rate our hotel

  • 388 reviews 7.6/10 Location
  • 572 reviews 6.8/10 Room
  • 468 reviews 7.3/10 Service
  • 12 reviews 6.7/10 WiFi
  • 330 reviews 8.2/10 Breakfast
  • 212 reviews 6/10 Cleanliness
  • 170 reviews 4.8/10 Value
  • 113 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.