Novotel Leeds Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 1,710 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • City Centre location (5 mns walk from train station)

  • Free WIFI and 24 hours Reception

  • MEETINGS @ NOVOTEL Dedicated space and facilities for both business and private celebrations!

  • Reasonably priced Cocktails Bar & Kitchen menus

  • On site chargeable car parking with EVC

Our accommodation(s)

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Hotel location

Novotel Leeds Centre

4 Whitehall, Whitehall Quay
LS1 4HR LEEDS
United Kingdom

GPS:53.795645, -1.551394

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SOAP FACTORY KITCHEN

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,710 reviews

TripAdvisor Rating  4.0/5  2,736 reviews

Certificate of excellence 2023

Weekend Stay in Leeds

TripAdvisor rating 1.0/5

906abdoun TripAdvisor review

Hi, We stayed at the hotel Saturday just gone and we were lucky enough to stay on the right of family and friends. This is not the first time we’ve used this rate at this hotel. we were welcome to a lovely lady who was new to check in process was going all smooth until after our payment. We were informed that we needed to show the Heartists Card, as this was a new policy that has been added, we never knew nothing about this until check-in. The receptionist, who is New informed Sissi who then spoke to us very aggressive as we didn’t have the card as someone booked it for us. The issue escalated whereby we had to pay for the full nights day As you weren’t able to get in contact with the person who booked it for us, we had to wait around to see if we could provide it. Sissi wasn’t understanding about the situation and the fact that we didn’t know about this new policy. We have driven over two hours to get here and just wanted to check in and get our weekend started. we paying for the full amount and was quite sad that we wasn’t able to show the Heartist card once we was able to get in contact with the person who booked it for us. I couldn’t believe how Sissi spoke to the new receptionist by demeaning her and how she spoke to us was very rude. The next day in the morning I came down and provided the Heartist Card and was able to get a refund but still Sissi was butting in when I was trying to speak and was still making an point about the whole situation. it would’ve been nice if she could’ve been a bit more understanding and patient with us and given us the chance to show the card later without charging us. Lastly, Sissi called the bedroom and try to offer us a complimentary breakfast which was nice, but it woke us up only 9am. Overall we had a disappointing stay. We previously stayed with you guys two times and both times were great, but the most recent one has made us not want to come back again. I did ask to speak to a manager, but they wasn’t in.

Dear Abdou, Thank you for taking the time to provide us with feedback about your stay. I am pleased to hear that you have previously enjoyed your stays with us and I regret that you found your experience on Saturday to be disappointing. The policy regarding friends and family rate is that the member of staff must send to the person staying in the hotel, a photocopy of their valid ALLHeartists card and of their ID card. These documents are mandatory to benefit from the Friends & Family rates and will be requested upon arrival at the hotel. If these documents are not presented, the preferential rate may not be granted. This is not just a policy for our hotel, it is detailed on the Accor staff website where you make the bookings. I do apologise however if you found our receptionist to be unsympathetic to your situation and we will addresss this internally I am pleased that it was sorted in the end for you, when you received the Heartist card, and I am glad that you appreciated the complimentary breakfast Thank you, again, for your feedback and we hope to welcome you back again in the future Kind regards, Joanne Joyce Guest Services Manager

Customer review rating 4.5/5

P K. Couples - Confirmed reviews ALL

always feel welcome there friendly staff good location ver good for accessability

Dear p k., Thank you for your kind words regarding our friendly staff and convenient location. We are delighted to hear that you always feel welcome at Novotel Leeds Centre and we look forward to welcoming you back soon. Warm regards, Joanne Joyce Guest Services Manager

Clean, tidy and well run Hotel in the heart of Leeds

Customer review rating 4.5/5

John C. Couples - Confirmed reviews ALL

Stayed many times at this hotel and always impressed with the helpfulness of the staff through out. Rooms are well maintained and clean and the whole stay from check in to check out is effortless and relaxing

Dear John C., Thank you for your kind words! We are delighted to hear that you always have a pleasant and relaxing stay with us. Our team takes pride in providing excellent service. We look forward to welcoming you back to Novotel Leeds Centre soon. Warm regards, Joanne Joyce Guest Services Manager

Very good stay

Customer review rating 5.0/5

Dekelly A. Couples - Confirmed reviews ALL

Very good 👍

Dear Mr. A., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay with us! We hope to welcome you back soon. Kind regards, Joanne Joyce Guest Services Manager

Well located.

Customer review rating 4.5/5

Simon Families - Confirmed reviews ALL

Another good experience. Staff very helpful. Room nice and clean. We will be back again soon

Dear Simon, Thank you for your positive review! We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back soon. Warm regards, Joanne Joyce Guest Services Manager

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Other web-users rate our hotel

  • 1,486 reviews 9.1/10 Location
  • 1,942 reviews 8.2/10 Room
  • 1,600 reviews 9.3/10 Service
  • 23 reviews 8.6/10 WiFi
  • 856 reviews 7.5/10 Cleanliness
  • 717 reviews 8.3/10 Breakfast

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