Novotel Basel City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,480 reviews

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Description

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

Our accommodation(s)

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Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052 BASEL
Switzerland

GPS:47.545049, 7.599613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,480 reviews

TripAdvisor Rating  4.5/5  658 reviews

Certificate of excellence 2023

Good stay, Customer Centric Hotel staff

Customer review rating 5.0/5

Nathaniel R. Business - Confirmed reviews ALL

The staff were very helpful and customer centric

Dear Nathaniel R., Thank you for taking the time to share your feedback on your stay with us at Novotel Basel City. We are delighted to hear that you enjoyed your overall experience. We appreciate your kind words about our helpful staff as we strive to make sure that our guests have an enjoyable visit, and we value your feedback as we always strive to improve. We are looking forward to your next visit! Best Regards Novotel Basel City

Novotel Basel Stay March, 2024

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Satisfactory - upon arrival, early check in was not available thought booked in advance. Apparently no room were cleaned yet. The magically, if I paid 40 CHF, there we rooms available. I even had the choice of an inside/courtyard facing room or city facing view. I paid the 40CHF, but this was not good customer service. The restaurant has a very limited menu. really need to upgrade the selection of entrees.

Dear Guest, Thank you for taking the time to share your feedback. Your early Check-in request was well notice in your reservation. As written in the email you received before the check-in day, early Check-in could not be guaranteed, it's depending on the availability on the day of arrival (as the check-out time of our guest is until 12 AM ) If you arrived at 10:00 AM and the hotel was full the day before, we could not have a room immediately available for you and need to wait that the previous guest leave the room, and we need to clean the room with an extra Staff. That is why, the hotel apply early check-in fees. It was a pleasure for us, to access to your request of an early Check-in, and we hope to welcome you back to our hotel very soon! Sincerely, Your Novotel Basel City Team

Good stay

Customer review rating 4.5/5

Paula Business - Confirmed reviews ALL

All good: room, the new rituals bath products, breakfast and staff

Dear Paula, Thank you for taking the time to provide us with your feedback. We are so pleased to hear that you had a great experience with the new bath products, the breakfast buffet and our staff. At Novotel Basel City, we pride ourselves on providing our guests with the most convenient and comfortable stay possible. We strive to make sure that our guests have an enjoyable visit, and we value your feedback as we always strive to improve. We hope to welcome you soon again. Best Regards Novotel Basel City

Good Stay, but extremely late check in

Customer review rating 4.0/5

Mehreen A. Families - Confirmed reviews ALL

Despite being on time, we had to wait 2hrs to have the room ready. Rest was good.

Dear mehreen A., Thank you for taking the time to let a review about your last stay at the Novotel Basel City. We are sorry to hear that the room was not yet ready on the time you arrived. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely yours, Your Novotel Basel City Team

It was excellent.

Customer review rating 5.0/5

Miranda Business - Confirmed reviews ALL

very friendly staff, exceptionally comfortable bed, clean room, and good breakfast. Love the location, walking distance to train station and downtown Basel. Overall, it was a great experience.

Dear Miranda, Thank you for taking the time to provide us with your feedback. We are so pleased to hear that you had a great experience with us and the central location. At Novotel Basel City, we pride ourselves on providing our guests with the most convenient and comfortable stay possible. We strive to make sure that our guests have an enjoyable visit, and we value your feedback as we always strive to improve. We are looking forward to your next visit! Best Regards Novotel Basel City

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Other web-users rate our hotel

  • 594 reviews 8.6/10 Location
  • 859 reviews 7.9/10 Room
  • 836 reviews 8.9/10 Service
  • 17 reviews 7.6/10 WiFi
  • 500 reviews 8.7/10 Breakfast
  • 343 reviews 8.3/10 Cleanliness

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