Novotel Abidjan 4 stars

Customer review rating (ALL Rating) 3.9/5 391 reviews

Best price
guarantee
Novotel Abidjan - Image 1
Novotel Abidjan - Image 2
Novotel Abidjan - Image 3
Novotel Abidjan - Image 4
10 Avenue du General de Gaulle, Plateau, 01 BP 3718, 3718 ABIDJAN, Ivory Coast

Description

Hotel extras

  • Hotel in the Plateau district, meeting rooms

  • Bar and restaurant offering international cuisine, tapas and cocktails.

  • Well-being area with fitness center and outdoor pool

  • Comfortable and spacious bedrooms with WIFI

  • Near the Palais des Congrès and Abidjan Cathedral

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Abidjan

10 Avenue du General de Gaulle, Plateau, 01 BP 3718
3718 ABIDJAN
Ivory Coast

GPS:5.316425, -4.016372

Telephone
Fax +225 20318020

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

N'Restaurant

The Côté Lagune restaurant offers a delicious breakfast buffet, as well as a large variety of tasty dishes prepared with top-quality products at lunchtime and dinner.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  391 reviews

TripAdvisor Rating  4.0/5  680 reviews

Certificate of excellence 2023

Bad experience

Customer review rating 1.0/5

Matthew G. Business - Confirmed reviews ALL

1. The laundry staff are thieves. I put some amount some amount of cfa in pocket of one of clothes and another 5000 cfa in the back pocket of a back Jeans trousers but the laundry never returned the money. I called them they told me they never found any money. On my last laundry request I intentionally put 3000 cfa in one of trousers just to test their honesty. The money was never returned and left. I recommend management to sack of the laundry works before they tarnish the image of the hotel. 2. The room cleans need customer service training. They don’t know how to talk to customers. I told one of the cleaners that there cockroaches in the room and she told me it’s because I ate in the room. By then I didn’t even eat in the room but later. 3. The rooms need to be fumigated because of cockroaches in the corners and went into the bin. 4. There’s need for more African food varieties like 2 Fevrier in Lome. I hope you will work on it.

Dear Matthew Kofi G., Thank you for taking the time to tell us about your experience at the Novotel Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GORE GUEST RELATION MANAGER

Very good

Customer review rating 4.5/5

Arcin G. Business - Confirmed reviews ALL

The experience was amazing, the staff were absolutely engaging and extremely help. The management went the extra mile. And last not the least, the room and food was top class. I would strongly recommend that venue for your stay in Ivory Coast.

Dear Seblet Arcin Maupassant G., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GORE GUEST RELATION MANAGER

Disappointing

Customer review rating 1.5/5

Roddy Business - Confirmed reviews ALL

From the beginning, so much to improve : > 45mns to check in : only 2 members of staff facing 20 people wishing to check in... > no indication on the website of how to check in my colleagues for whom I had reserved a room...so whilst I was able to check in online, no instructions for the other 2 rooms as how to do it... > no staff to indicate that another document ( for the authorities ) was necessary to those waiting which could save time > only 2 treadmills in the gym : every morning, people were waiting > at least 4 treadmills needed, minimum...and machines not working due to faulty electric cables > pool needed a good clean, signs of algae > room was shabby, especially the bathroom, poor finishing and signs of mould > surprised to discover curdled milk at breakfast...which asks the question whether the cold chain is respected for other food... > 30mns to check out, 1 room having been charged twice...the people at the reception need to be given training in i) how to welcome guests and ii) how to use the system, they seem lost and very slow > staff in restaurant friendly All in all a very disappointing stay.

Dear Rodney G., Thank you for taking the time to tell us about your experience at the Novotel Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GORE

GOOD STAY

Customer review rating 4.5/5

Emmanuel Business - Confirmed reviews ALL

Very quiet and nice place, Personal very kind and helpful...

Dear Emmanuel F., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GORE GUEST RELATION MANAGER

Needs a really big update

TripAdvisor rating 1.0/5

Fabul0us TripAdvisor review

The African Cup was on so everywhere was booked found a room at the Novotel it was very very dated and expensive but everywhere was. The pool was heavily stained and the decking around was extremely dangerous with holes and metal trim hanging off. The staff were untrained and 9 out of 10 orders for drinks or food was wrong. Spoke to the manager who gave the impression he was aware but did nothing about it. The heat lamps over the buffet food need a really good clean. The hotel its self was clean. I wouldn’t stay here again though.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 101 reviews 8.2/10 Location
  • 230 reviews 5.7/10 Room
  • 419 reviews 7.6/10 Service
  • 47 reviews 5.1/10 WiFi
  • 82 reviews 4.8/10 Comfort
  • 74 reviews 5.4/10 Cleanliness
  • 66 reviews 5.1/10 Amenities
  • 54 reviews 8/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Abidjan

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.