Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.3/5 2,713 reviews

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Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,713 reviews

TripAdvisor Rating  4.0/5  3,495 reviews

Executive or Superior bathroom?

TripAdvisor rating 4.0/5

MelvinKerracher TripAdvisor review

Very nice hotel, very good location, quiet room, very good breakfast, nice staff. We booked 'executive room', based on the pictures with modernised bathrooms. Our executive room had an older bathroom that is in the 'superior room' pictures. In other words we didn't exactly get what we paid for. I told this to a person at reception who was sympathetic but it wasn't really a solution.

Dear Melvin, Thank you for your feedback. We're delighted to hear that you enjoyed our prime location, the tranquility of your room, and our sumptuous breakfast offerings. It's also gratifying to know that our staff's dedication to service made a positive impression. We sincerely apologize if the bathroom in your executive room did not meet the expectations set by the images you viewed. While our recent renovations have refreshed many areas, including our ground floor, it seems there was a discrepancy in the room you received. Please rest assured that we strive to provide accurate representations of our accommodations to all our guests. We're grateful for your kind words about the value and service you received during your stay, and we hope that these aspects, along with our commitment to guest satisfaction, encourage you to consider us for future visits. It would be a pleasure to have you return on another occasion. All the best, Jurgen Van der Haegen, General Manager

You get what you expect

Customer review rating 4.0/5

Miltiadis A. Couples - Confirmed reviews ALL

When you choose to stay in a Novotel hotel, you know what you`ll find , regardless of which city/country you are. This also applies to this particular hotel. Very nice inside and out, clean, large functional rooms, excellent sleep quality, willing to help staff at the front desk, quality breakfast (and with healthy options), what else? Excellent location, close to everything! Highly recommended!!

Dear Miltiadis. Thank you for taking the time to review your recent stay. We're delighted to hear that our prime location added value to your stay and that our dedicated staff left a positive impression. It is also pleasing to note that you enjoyed our clean, large functional rooms and the quality of sleep we strive to provide. Your appreciation for our breakfast selection is greatly valued, and we hope it started your days on the right note. While we are glad to hear about the aspects of your stay that met your expectations, we also acknowledge your suggestion regarding the ease of access and speed of connection. Rest assured, we continually aim to provide the best experience for all our guests. We hope to have the occasion to see you again. Kind regards, Jurgen Van der Haegen, General Manager

You get what you expect

TripAdvisor rating 4.0/5

miltosapostolidis TripAdvisor review

When you choose to stay in a Novotel hotel, you know what you`ll find , regardless of which city/country you are. This also applies to this particular hotel. Very nice inside and out, clean, large functional rooms, excellent sleep quality, willing to help staff at the front desk, quality breakfast (and with healthy options), what else? Excellent location, close to everything! Highly recommended!!

Dear Apostol, Thank you for this feedback concerning your recent visit. We're thrilled to hear that our central location met your expectations and provided convenience during your stay. Our team is also delighted that you found our service to be helpful, as we strive to make every guest's experience enjoyable. It's wonderful to know that our breakfast selection added a positive start to your day. While we take pride in our hotel's cleanliness and functional rooms, we note your mention of excellent sleep quality, which is a testament to our commitment to guest comfort. However, I noticed that there were no negative comments in your review, which we sincerely appreciate. Once again, thank you for highlighting our hotel's cleanliness, the functionality of our rooms, and our friendly staff. We hope we have the pleasure of seeing you on future occasions. Best regards, Jurgen Van der Haegen, General Manager

Business Stay

Customer review rating 4.5/5

Markus M. Business - Confirmed reviews ALL

Greatly located next to Grand Place, very nice rooms, fantastic breakfast. It's my preferred stay in brussels for business trips.

Dear Markus, Please accept our thanks for this review following your experience at our hotel. We're delighted to hear that our prime location next to Grand Place was ideal for your business trip, and that our rooms met your expectations for comfort. It's also great to know that you enjoyed our breakfast, where we aim to offer a variety of hot and cold options to start the day right. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Amazing location

Customer review rating 4.5/5

Selma F. Families - Confirmed reviews ALL

The room was very comfortable for our family of four: beds, pillows, size of the bathroom, a separate toilet which comes in handy when four are sharing the same room. Amenities could be better, but overall it met out needs. Location is phenomenal: I would not hesitate to choose Novotel again when in Brussels.

Dear Selma F., Thank you for your review. We're thrilled to hear that our central location contributed positively to your stay, offering convenience and proximity to Brussels' many attractions. It's also wonderful to know that our family-friendly room accommodations, including the bathroom and separate toilet, met your needs for comfort and practicality during your visit. While we take note of your comment on amenities, rest assured that we strive to provide a high standard of service and facilities to all our guests. We hope to have the opportunity of welcoming you back. All the best, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,785 reviews 9.7/10 Location
  • 1,581 reviews 7.4/10 Room
  • 1,351 reviews 8/10 Service
  • 15 reviews 6.6/10 WiFi
  • 853 reviews 7.9/10 Breakfast
  • 569 reviews 7.7/10 Cleanliness
  • 364 reviews 4.9/10 Amenities
  • 332 reviews 6.2/10 Vibe

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