Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 3,989 reviews

Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,989 reviews

TripAdvisor Rating  3.5/5  325 reviews

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

room service served cold pizza for me & paper dish , Woden utensils for my wife. Sola bar served premium beer in plastic cup, would not accept cash for any transaction. So not great !

Very disappointed

TripAdvisor rating 1.0/5

angiesJ9776CL Business - TripAdvisor review

I wasn't going to write a review but since we have tried to ring and absolutely no answer to discuss this I've decided to write one. The reception experience fell short of expectations, lacking courtesy and attention to detail. Despite notifying them of our late arrival, we were informed that our room wouldn't be ready until 2 pm, even though we had prepaid for that night. Additionally, there was no apology for the inconvenience caused, nor acknowledgment of the mistake in assigning us a room intended for another guest with the same last name. It wasn't until we scrutinized the details that we realized the error in our reservation. Additionally, weekends at the establishment seemed overrun with children, lacking supervision as evident by their behavior around the pool area. The limited dinner menu and remote location from nearby amenities added to the inconvenience, requiring transportation for dining options. The food is limited but all meals were lovely. Cocktails by all staff are consistent and very well made. The lake walk was our highlight and the pool was clean. Furthermore, the restricted room servicing hours between 1 pm and 4 o'clock posed challenges, especially for guests who had utilized towels and desired a shower after swimming or other activities. While the resort may cater well to families seeking a kid-friendly environment, it falls short for those seeking a tranquil, adult-oriented getaway. Considering these aspects, returning to this establishment is unlikely, unless catering to families or group gatherings.

Peaceful and quiet place

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Very friendly staff Good food Good service

Dear Lourdes F., We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent

Wonderful stay as usual

Customer review rating 5.0/5

Sharyn Y. Families - Confirmed reviews ALL

Family get together to enjoy the peace and beauty of this resort

Dear Sharyn E Y., We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luca Front Office Assistant Manager

Customer review rating 4.5/5

Mark Business - Confirmed reviews ALL

Nice room. Clean Only glitch, the Aircon in the conference room for 3 days was weak and being a hot week, was a little bit disappointed.

Dear Mark, We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share these with our management team for consideration and review. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you here again soon. Sincerely, Luca Front Office Assistant Manager

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Other web-users rate our hotel

  • 934 reviews 8.2/10 Location
  • 2,511 reviews 5.6/10 Room
  • 2,162 reviews 6.9/10 Service
  • 35 reviews 4.2/10 WiFi
  • 1,382 reviews 4.5/10 Food
  • 785 reviews 4.1/10 Cleanliness
  • 761 reviews 4.8/10 Comfort
  • 602 reviews 8.1/10 Breakfast

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