Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,588 reviews

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Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,588 reviews

TripAdvisor Rating  4.5/5  6,391 reviews

Certificate of excellence 2023

excellent location

Customer review rating 4.0/5

Jennifer B. Couples - Confirmed reviews ALL

pleasing reception , excellent staff, amazing concierge, poor disappointing room with view of a wall.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. I have updated your guest profile to ensure 5054 room is never assigned to you again. I sincerely apologize. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Fabulous location, wonderful hotel

Customer review rating 5.0/5

Joanne H. Families - Confirmed reviews ALL

Our stay at the Sofitel was fabulous. The room was very spacious, the bed and pillows were so soft and comfortable, yet very supportive. All the staff were very welcoming, friendly and helpful. There was an issue with the tablet charging dock, that was resolved extremely quickly. With a tram stop right outside the hotel, it's also a terrific location for easy travel. The views from the hotel are also amazing

Dear Joanne, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great Hotel in the centre of Melbourne!

Customer review rating 5.0/5

Nicki Y. Business - Confirmed reviews ALL

I stayed for three nights mid-week, but it really didn't feel like I was in the CBD of Melbourne. The room was beautiful with city views but had a very relaxed feel about it. While the bathroom may be a little dated, it was functional... and had a bath. In room dining was fast and delicious. The tea and coffee didn't get replenished after the first night but that wasn't really a problem. Finally, the concierge was very welcoming and check out was extremely easy.

Dear Nicola, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Run down hotel

Customer review rating 0.5/5

Will Families - Confirmed reviews ALL

Stingy, cringy and dated hotel

Exceptional service

TripAdvisor rating 5.0/5

791jayaramj Couples - TripAdvisor review

An excellent place to stay in Melbourne. Outstanding team, lot of choices to dine in and recommendable. Room view were amazing, staffs are very attentive and welcoming especially the reception. I loved everything about the hotel and suggest to grab your deal.

Thank you for telling us about your experience at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We look forward to seeing you again on your future visits to Melbourne.

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Other web-users rate our hotel

  • 1,103 reviews 9.6/10 Location
  • 2,843 reviews 8.6/10 Room
  • 3,454 reviews 9.2/10 Service
  • 15 reviews 7.5/10 WiFi
  • 746 reviews 7/10 Food
  • 717 reviews 7.8/10 Amenities
  • 533 reviews 8/10 Cleanliness
  • 527 reviews 7.8/10 Breakfast

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