Novotel Barossa Valley Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 2,790 reviews

Novotel Barossa Valley Resort - Image 1
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Description

Hotel extras

  • Meeting Rooms for Events with natural light and views

  • Complimentary Wine Tastings for hotel guests between 5 - 6pm. Thursday through Saturday.

  • Close to over 100 Winery Cellar Doors

  • Golf, basketball, volleyball, swimming, and tennis available

  • On premise endota day spa available (fees apply)

Our accommodation(s)

Room

Superior Room 1 King Bed

  • 2 persons
  • 35 / 376 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Mountain view
  • Most of the accommodation: Balcony

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Hotel location

Novotel Barossa Valley Resort

Pioneer Avenue, via The Barossa Valley Way
5352 ROWLAND FLAT
Australia

GPS:-34.565242, 138.924308

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Cellar Kitchen

The award winning Cellar Kitchen features an extensive buffet breakfast and an a la carte lunch and dinner, providing an array of Barossa produce designed to tempt even the most discerning connoisseur.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,790 reviews

TripAdvisor Rating  4.0/5  2,734 reviews

Beautiful location - but hot water was an issue

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

We stayed for two nights with a work conference. I had two cold showers in the time I was there! The food was okay - the breakfast was cold, eg, bacon, eggs, pancakes, waffles Beautiful grounds Friendly staff Room was quiet and well appointed however i would have enjoyed a mini bar of some description.

Dear Alissa, We very much appreciate your comments regarding your stay at the Novotel Barossa Valley Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jemma Smith Assistant Manager

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

I think there should be more choices for the room service menu.

Dear Katrina, We very much appreciate your comments regarding your stay at the Novotel Barossa Valley Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jemma Smith Assistant Manager

friendly helpful staff

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

very comfy bed

Dear Donna, We very much appreciate your comments regarding your stay at the Novotel Barossa Valley Resort. Thank you again for sharing your experience, and we hope to see you here again shortly. Sincerely, Jemma Smith Assistant Manager

Good stay

Customer review rating 4.0/5

Carlo Business - Confirmed reviews ALL

Business conference

Dear Carlo, We very much appreciate your comments regarding your stay at the Novotel Barossa Valley Resort. Thank you again for sharing your experience, and we hope to see you here again shortly. Sincerely, Jemma Smith Assistant Manager

Serene and beautiful location

Customer review rating 3.5/5

Pamela Couples - Confirmed reviews ALL

Our stay at the Novotel didn't start too well. We had an unpleasant experience with a staff member while checking in. This woman was unpleasant and condescending, We wanted to understand the different charges she was explaining we were going to be charged, however her tone while attempting to explain was rude. I had to stop her from continuing to speak to us in that manner. Not a very good first impression unfortunately. However, there were other staff members present that noticed and graciously explained to us what we wanted to know. I hope that woman learns how to treat guests better, especially at check in as that sets the tone for the rest of someone's stay. The only other unfortunate experience was with the food. My husband ate two bites of a big steak as it was very poorly cooked. We informed the staff serving but no comment was made, and we were charged full price. Apart from those two disappointing experiences the room was lovely, clean and really comfortable. The rest of the food was great, especially the buffet breakfast the next day.

Dear Pamela, Thank you for taking the time to tell us about your experience at the Novotel Barossa Valley Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will pass on your kind words to Belinda and Emma. The older Lady with glasses was me ;) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lainie Hull Assistant Manager

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Other web-users rate our hotel

  • 534 reviews 9.4/10 Location
  • 1,396 reviews 8.9/10 Room
  • 1,207 reviews 8.9/10 Service
  • 8 reviews 5.2/10 WiFi
  • 789 reviews 7/10 Food
  • 388 reviews 8.2/10 Cleanliness
  • 356 reviews 8.5/10 Breakfast
  • 220 reviews 8.4/10 Vibe

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