Sofitel Marrakech Palais Imperial and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 1,921 reviews

Sofitel Marrakech Palais Imperial and Spa - Image 1
Sofitel Marrakech Palais Imperial and Spa - Image 2
Sofitel Marrakech Palais Imperial and Spa - Image 3
Sofitel Marrakech Palais Imperial and Spa - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • Kids suite and kids pool to entertain children aged 4 to 12.

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial and Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,921 reviews

TripAdvisor Rating  4.5/5  5,335 reviews

The rice at the Japanese restaurant is terrible.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The hotel is lovely, like most Sofitel properties. The only grave error I can identify is the rice they use to make "sushi". It is terrible. The consistency and taste are all wrong. If I were Japanese I would be offended that they pretend to serve maki and nigiri. Simple advice: buy Japanese rice and a proper Japanese rice vinegar, and prepare the rice properly. It is not difficult.

Disapponted

Customer review rating 1.0/5

Tim Couples - Confirmed reviews ALL

Check in was a disaster. The staff member taking us to our room got lost and then disappeared ! Had booked a twin room which was not available ! Noise from the musicians at Orangerie spoilt each and every night in our room. Room service order was not delivered as ordered…twice ! When I phoned reception from room on first night there was no pick up. Phone in lifts to the pool area did not work. This is a safety concern. There is no inside restaurant for lunch…only the boiling hot pool snack bar with loud music. There is no bar….strange for a major hotel.

Beautiful stay

Customer review rating 4.5/5

Louise Business - Confirmed reviews ALL

Had a lovely 1 night stay with a beautiful room and beautiful hotel. Couldn't fault anything

Customer review rating 1.5/5

Wassim M. Solo - Confirmed reviews ALL

Won’t stay there again and possibly delete my All Accor app. Bad service, guys from pool knocked on door with “do not disturb” sign on door cause he couldn’t find I had credit on from desk for meal I had pool side, got stopped by front door man because I had water with me…complained in person and emailed hotel…no response.

Wonderful Stay. Wonderful Staff.

Customer review rating 5.0/5

Ahmed S. A. Friends - Confirmed reviews ALL

The whole great experience started with Mr. Yasser from the reservation department who was very courteous and helpful. The check-in was so smooth. The staff members were so friendly and loyal to their work. I must not forget the wonderful personality of Hayat from the housekeeping who cleaned my room with special caring and attention along with her colleague, Khawla. Mariam was so professional at the SPA. Last but not least, Soukayna and Ahmed were very professional too. The location was excellent, The Food was so delicious and originally fresh. The cleanliness was excellent. The SPA was excellent. I recommend that you heat the pool with a little higher temperature.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 943 reviews 9.7/10 Location
  • 946 reviews 8/10 Room
  • 3,599 reviews 9.3/10 Service
  • 10 reviews 8.5/10 WiFi
  • 1,133 reviews 9.2/10 Food
  • 968 reviews 9.5/10 Vibe
  • 441 reviews 9.6/10 Breakfast
  • 390 reviews 7.7/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Marrakech