Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.5/5 13,228 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2023

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  13,228 reviews

TripAdvisor Rating  4.5/5  19,199 reviews

Certificate of excellence 2023

Great hotel / better staff

TripAdvisor rating 5.0/5

bobsadventures Couples - TripAdvisor review

Fantastic hotel / bar was welcoming. Great food and atmosphere. A big thank you to Jose our server, who was so friendly and helpful! Quick service for food and drinks, it was a nice start to our holiday. Highly recommended for a easy luxury stay and relaxed atmosphere

Great service from Jose

TripAdvisor rating 5.0/5

Fiona C TripAdvisor review

Jose was really great, looked after me & made sure I had everything I needed. He checked everything was good & came back a couple of times to see if there was anything else I needed. The bar was very busy & yet I didn’t feel over looked or neglected.

Excellent hotel for trailers in transit

TripAdvisor rating 5.0/5

Resort28625825338 Business - TripAdvisor review

I stayed at the hotel during a recent business trip to Dubai. The hotel is an excellent facility providing a great back up for travellers, whether on business or leisure. I have used it for both in the past. I would recommend the business lounge as a sensible and comfortable addition to the hotel. It is good value for money and provides excellent service. I wish to mention Ronaldo in this lounge, he provides exceptional service he and he should be recognised for this. I highly recommend the hotel, which makes any journey from Terminal Five less stressful and more enjoyable.

Exceptional customer service !!

TripAdvisor rating 5.0/5

Fatima T TripAdvisor review

This was one of the best experiences I have had , the staff customer service was second to none . I would like to especially thank Umar for going the extra mile in assisting me with purchasing Indian sweets to take back to the USA with me . The spa was exceptional and despite missing my flight and needing an overnight stay , the experience and service I received made up for it and made me feel very relaxed rejuvenated and ready to continue my travels the following morning . Would highly recommend this hotel and thank you to all the staff for making my stay so wonderful. What amazing team you are !!

Always easy!

TripAdvisor rating 5.0/5

Ryan A Families - TripAdvisor review

During my maybe third visit to the Sofitel London Heathrow, I was again impressed by its convenience, quality food, and outstanding service. Special shoutout to Noor for the exceptionally fast and friendly room service, enhancing my experience further. Highly recommended for any traveler!

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Other web-users rate our hotel

  • 4,272 reviews 9.3/10 Location
  • 8,200 reviews 7.8/10 Room
  • 7,613 reviews 8/10 Service
  • 72 reviews 6.2/10 WiFi
  • 2,014 reviews 7.8/10 Cleanliness
  • 1,810 reviews 4.7/10 Value
  • 1,294 reviews 8.2/10 Breakfast
  • 42 reviews 1.7/10 Pool

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