Mercure Gold Coast Resort

Customer review rating (ALL Rating) 4.3/5 4,021 reviews

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Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,021 reviews

TripAdvisor Rating  4.0/5  1,738 reviews

disappointed start ,great finish

Customer review rating 4.5/5

Andrew Couples - Confirmed reviews ALL

We arrived from a cruise ship where the partner was still sick from the weather, we did ask for a ground room, But our room was musty with a strange smell. Partner now was Nauseous from the smell so i went to speak to reception. They responded straight away, offering us another room which was ideal, after 24 hours my partner was feeling better and enjoyed the remaining time. The reception staff were extremely awesome with our request so if the same deal came again for this stay, we will try to come back

Another week at Accor

Customer review rating 4.0/5

Lyn C. Friends - Confirmed reviews ALL

Once again, I had to call housekeeping as the shower had not been cleaned - full of mould and safety pins. The refrigerators were on top of dirt and rubbish. I asked for them to be pulled out and cleaned before the next guests go in. There was a strong mould smell in the lounge/kitchen area but we could not locate where it was coming from. It is a shame that the dirty marks on the carpets cannot be removed - some of them have been there for three or four years.

extremely disappointed

Customer review rating 0.5/5

Kirsten E. Couples - Confirmed reviews ALL

extremely disappointed i will be doing a bad review i have requested a refund on my stay

Pleasant staycation

Customer review rating 4.5/5

Chea K. Couples - Confirmed reviews ALL

Enjoyed the pleasant environment. Good feel as usual. Thanks

Dear Chea k., Thank you for sharing your positive experience at Mercure Gold Coast Resort. We are delighted to hear that you enjoyed the pleasant environment and had a good stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon. Francisca Pumarino Front Office Supervisor

Well located

Customer review rating 3.0/5

Ronald A. H. Couples - Confirmed reviews ALL

The stay was fine room a bit dated staff some best I have seen Had a bit of trouble with Account and what I believe members are entitled to

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Other web-users rate our hotel

  • 791 reviews 8/10 Location
  • 2,352 reviews 6.4/10 Room
  • 2,136 reviews 8.3/10 Service
  • 51 reviews 4.7/10 WiFi
  • 997 reviews 5/10 Cleanliness
  • 973 reviews 7.2/10 Food
  • 586 reviews 7.7/10 Breakfast
  • 457 reviews 6.9/10 Value

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