Mercure Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.0/5 2,194 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Nestled in a lush urban greenery, WINESTONE is a culinary concept that combines a selection of wines and reimagined signature western dishes to bring diners on a fresh epicurean journey complemented with affordable quality wines from all over the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,194 reviews

TripAdvisor Rating  4.5/5  885 reviews

Certificate of excellence 2023

Holiday in a great location

TripAdvisor rating 5.0/5

Joanne K TripAdvisor review

Stayed in the Mercure last week for a short holiday. Staff on check in were lovely and very helpful. Hotel amenities and cleanliness are very good too. Transport links are great there a bus stop 4/5 mins walk and a MRT station 10 mins walk to take you to any of the local attractions. Checking out was a breeze, I was able to leave my luggage and go out for the day for some last minute exploring. On returning I was able to use the Gym facilities to have a shower and change thanks to Azlan for all his advice, help and kindness. Very professional team Can’t wait to go back! Joanne

Dear F7547CHjoannek, Thank you for your excellent review of Mercure Singapore on Stevens. I am truly pleased to learn that you had a fantastic stay with us! Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Your positive review has been shared with Azlan and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. We look forward to the pleasure of welcoming you back and delivering another memorable experience! Warm regards, Piotr Kupiec General Manager

Outstanding service

TripAdvisor rating 5.0/5

Eugene V TripAdvisor review

Novotel on Stevens is my hotel of choice in Singapore. Fantastic accommodation, facilities and restaurant. I am always treated exceptionally well with special mention of Deepika who assisted with friendly and efficient check-in after a long flight. I will be back soon!

Dear 369eugenev, Thank you for taking the time to share your experience at Mercure Singapore On Stevens. We are pleased to hear that your overall stay was amazing and that Deepika provided an amazing service too. We strive to ensure that all of our guests have a pleasant and comfortable stay with us and we truly appreciate your kind words of encouragement. Thank you again for choosing Mercure Singapore On Stevens and we look forward in welcoming you back soon! Sincerely, Piotr Kupiec General Manager

Fantastic Hotel

TripAdvisor rating 5.0/5

Elaine M TripAdvisor review

The hotel was fantastic, the room was very clean, pool was lovely and the staff were amazing especially Agnes, Thava, Sofia and Glenn who went out of their way to make sure we had a great stay. Would 100% recommend a stay here if you are visiting Singapore.

Dear H6873YXelainem, Thank you so much for taking the time to write such a wonderful review. We are delighted to hear that you had an excellent stay felt at home. It is also wonderful to know that Agnes, Thava, Sofia and Glenn looked after you well. We strive to provide our guests with top-notch service and it’s heartening to know that we have met your expectations. We are thrilled to have you back at Mercure Singapore on Stevens and your recommendation is greatly appreciated! We look forward to welcoming you again in the near future. Kind regards, Piotr Kupiec General Manager

Mercure on Stevens

TripAdvisor rating 4.0/5

Richard C TripAdvisor review

Enjoyed my stay thus far. Nice location and not too far from Orchard Road. Great housekeeping staff specially Ms. Cai Ting who is assigned in the 8th floor. Great customer service and pays attention to detail. Overall experience is very good. Thank you!

Dear E7407EVrichardc, Thank you for your kind words about Cai Ting. We are glad to know that she provided an excellent service and pay attention to details when it comes to cleanliness of your room. At Mercure Singapore On Stevens, we strive to provide our guests with exceptional service that exceeds their expectations, and it's wonderful that we were able to do so for you. We look forward to welcoming you back soon! Sincerely, Piotr Kupiec General Manager

Great hotel with friendly staff

TripAdvisor rating 5.0/5

Meander49254640427 TripAdvisor review

Great hotel in a great location. The staff are super friendly and very helpful, especially Agnes, who gave us a lovely welcome and has made every effort to make our stay very enjoyable. The rooms and the rest of the hotel are clean, the swimming pool is great to spend a few hours around and the free shuttle bus makes getting in to the centre very easy. Would definitely stay here again.

Dear Meander49254640427, Thank you very much for your kind words. We are so glad to hear that you enjoyed your stay with us. It is a pleasure to know that Agnes was able to assist you with smooth check-in. At Mercure Singapore On Stevens, we strive to provide exceptional service and memorable experiences for all our guests, and we truly appreciate you sharing with us how we have succeeded in this endeavor. We look forward to welcoming you back soon! Sincerely, Piotr Kupiec General Manager

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Other web-users rate our hotel

  • 1,272 reviews 8.2/10 Location
  • 2,034 reviews 6.2/10 Room
  • 2,052 reviews 7.2/10 Service
  • 30 reviews 8.8/10 WiFi
  • 950 reviews 7.1/10 Cleanliness
  • 693 reviews 7.1/10 Breakfast
  • 560 reviews 7.5/10 Amenities
  • 393 reviews 5.7/10 Food

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