Mercure Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.0/5 2,330 reviews

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Orchard District, 28 Stevens Road 01 02, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Nestled in a lush urban greenery, WINESTONE is a culinary concept that combines a selection of wines and reimagined signature western dishes to bring diners on a fresh epicurean journey complemented with affordable quality wines from all over the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,330 reviews

TripAdvisor Rating  4.5/5  919 reviews

Good executive lounge services

TripAdvisor rating 4.0/5

sridhani TripAdvisor review

The Executive Lounge staff, Gilbert is really helpfull and kind. Hope all the staffs can learn from him. For the room: 2 days bed and pillow replecement is OK, but please do Daily make up to clean up the garbage and towel replacement.

Dear Sridhani Pamungkas, Thank you for appreciating our Privilege Lounge services and the assistance provided by Gilbert. We will address the housekeeping frequency to ensure daily cleaning and towel replacement. Your feedback is valuable to us. Sincerely, Piotr Kupiec General Manager

Waste of money

TripAdvisor rating 2.0/5

Kylie S TripAdvisor review

Lack of staff that understand English made this entire hotel stay a trial. Had to explain what a top sheet was and how to do it and then they STILL didn't put one on. Once day they just left the sheet on top of the bed for me to make. Coffee cups and teaspoons were removed and not replaced. One expensive KN95 mask was removed and replaced by 10 paper masks (only after I complained) Breakfast was cold, rubbery and awful tasting

Dear Kylie S, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay. We are committed to providing exceptional service and will address the issues you have raised with our team. Rest assured, we will reinforce our staff training to ensure better communication and service delivery. Regarding the breakfast quality, we will review our food preparation processes to enhance the dining experience for our guests. Your feedback is highly valuable, and we appreciate the opportunity to improve. Sincerely, Piotr Kupiec General Manager

Mercure is always the perfect hotel for me to stay no matter in Europe or here in Singapore.

TripAdvisor rating 5.0/5

Lynn T TripAdvisor review

I booked Suite Room and when we arrived hotel, we were lead to check-in in the second floor in a VIP lounge. On the second day I make a request to the concierge if they would help me to receive my previous ordered parcel. They did a great job! Thank you for the help~ I really appreciate it. The Infinity swimming pool on the Novotel side is always full of people, I only took picture with my 3.5-year-old kid by the pool.

Dear Guest, Thank you for choosing Mercure Singapore On Stevens for your recent stay and for sharing your experience with us. We are delighted to hear that you enjoyed our Suite Room and the check-in experience at the Privilege Lounge. It is our pleasure to assist with requests such as receiving parcels, and we are pleased to hear that our concierge team provided great service. We understand that the Infinity swimming pool can get busy, and we appreciate your understanding. We hope to welcome you back for another enjoyable stay soon. Sincerely, Piotr Kupiec General Manager

very clean，nice servers

TripAdvisor rating 5.0/5

zhou g TripAdvisor review

very beautiful place and swimpool.The environment of this hotel is very good, with a very beautiful swimming pool and suitable dining. It is very, very close to the commercial district and shopping center.If you are someone familiar with Singapore, it's great to come and play anytime.

Dear Zhou G, Thank you for your positive review! We are delighted to hear that you found our hotel very clean with nice service. We are pleased that you enjoyed our beautiful swimming pool and dining options. Looking forward to welcoming you back soon. Sincerely, Piotr Kupiec General Manager

Comfortable twin beds and good amenities

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

Rooms had very strong pungent smell prior to activating the air conditioning which fortunately worked very well. Toilets are placed unusually high and toilet seat was lopsided. Otherwise all good

Dear Ms. o., Thank you for your feedback. We are pleased that you found our twin beds comfortable and enjoyed the amenities. We apologize for the inconvenience caused by the smell in the room and the toilet seat issue. Your comments will be shared with the relevant teams for improvement. Once again, thank you and we hope to welcome you back for a much improve experience. Sincerely, Piotr Kupiec General Manager

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Other web-users rate our hotel

  • 1,347 reviews 8.3/10 Location
  • 2,136 reviews 6.3/10 Room
  • 2,163 reviews 7.2/10 Service
  • 32 reviews 9/10 WiFi
  • 1,003 reviews 7.1/10 Cleanliness
  • 723 reviews 7.1/10 Breakfast
  • 589 reviews 7.4/10 Amenities
  • 405 reviews 5.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.