Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,416 reviews

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,416 reviews

TripAdvisor Rating  5.0/5  1,730 reviews

Certificate of excellence 2023

Amazing!!!

TripAdvisor rating 5.0/5

DayTrip28965209132 TripAdvisor review

Our group stayed in Sofitel for a couple of days and we weren’t expecting the great service that we received. Special shout out to Jany Vega guest experience manager, Natalia Onate club millesime supervisor and the rest of the guest relations team. Thank you for making out Mexico City experience unique and memorable

Club Millesime staff makes our experience great

TripAdvisor rating 5.0/5

JazzSacTraveler TripAdvisor review

My husband and I had a wonderful week at the Sofitel Reforma - our first time in Mexico City. The view from our room was amazing! We overlooked the Angel of Independence and had fun watching the intricate dance of traffic around the beautiful monument. But it was our Club Millesime experience that really made the week extra-special. Natalia, Laura, Frida, Natalie and Isaac were standouts in their care, interactions, professionalism and friendly interactions. It was so lovely to start our day with them, and usually end it with them too - sitting up high overlooking the amazing skyline and enjoying champagne, or margaritas or tasting new liquors/drinks. Extraordinary service! They made our experience warm, personal and fun! Thanks so much to all! And shout out to our waiter Enrique Ricardo at Balta's for breakfast - really nice guy who provided excellent service. The only thing that's taking a little shine off our experience is having 2300 pesos charged to us after we had paid our final bill and checked out. When we questioned this we were told that they forgot to charge us for two breakfasts. This is a little frustrating because I am a Diamond member of Sofitel and one of the benefits that Sofitel touts with this is complimentary breakfasts on the weekend. I checked on this not once, but twice with the front desk staff and was told that was correct and no problem. I even asked if I needed a voucher or anything and was assured not. So, a little disappointing to have charges added, and felt a little sketchy to have them added after we had paid our final bill and left... (the breakfasts had been on the weekend, five days earlier) but I am hopeful this will get figured out and other than this billing irregularity our experience at the hotel was great.

Beautiful Mexico City

TripAdvisor rating 5.0/5

Sheny A TripAdvisor review

I spent 6 days total with my family (two daughters at 10 and 3 years of age). I bought the breakfast packet, and the breakfast was exceptional. The location of the hotel is ideal. Guest services went out of their way to make my daughters visit to Mexico City special. There are some stunning views from the hotel. Overall, we had a great experience.

They took a $6k security deposit

TripAdvisor rating 2.0/5

806henrye Couples - TripAdvisor review

When I checked into the hotel, the receptionist put a hold on my credit card for the security deposit. However, she charged me 6k USD rather than MEX. This maxed out my credit card meaning I haven’t had access to the funds which I need. It’s now been a month since I checked in and the charge is still pending. I have contacted Pierre Mahon (hotel manager) on multiple occasions. Each time he has just fobbed me off by telling me that the finance department are dealing with it. Completely unacceptable.

Fierce Stay!

Customer review rating 5.0/5

Paola R. Friends - Confirmed reviews ALL

Hotel is impecably clean and spotless. It smells good, service is great. Rooms are net and clean, top chic!

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Other web-users rate our hotel

  • 693 reviews 9.7/10 Location
  • 1,108 reviews 9.1/10 Room
  • 2,072 reviews 9.3/10 Service
  • 8 reviews 6.8/10 WiFi
  • 496 reviews 9/10 Amenities
  • 461 reviews 8.2/10 Food
  • 456 reviews 9.4/10 Vibe
  • 223 reviews 7.7/10 Comfort

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